Prescription Submission Options

Already Have a Prescription?

Please send your prescription to GoodSleep Healthcare Solutions using one of the following methods:

Email: info@goodsleephealthcaresolutions.com
Fax: 1-877-522-3434

Do You Need a Prescription?

If you do not currently have a prescription and need assistance obtaining one, please contact us before placing your order.

Phone: 940-465-3822
Email: info@goodsleephealthcaresolutions.com

Please Note: Prescription-required products cannot be processed for shipment until the required prescription and supporting documentation have been received and reviewed.

Prescription (RX) Requirements, Order Processing, Cancellation & Refund Policy

At GoodSleep Healthcare Solutions, we provide medical equipment subject to applicable prescription requirements, manufacturer requirements, and our internal compliance and fulfillment procedures.

Certain products offered through our website, including but not limited to CPAP machines, BiPAP devices, PAP therapy equipment, humidifiers, and other designated medical equipment, require a valid prescription and/or supporting documentation before the product may be dispensed or shipped.

Customers are responsible for reviewing all applicable requirements before placing an order.

1. Prescription Requirements

A valid prescription is required for all products identified as prescription-required.

For CPAP machines and humidifiers, the following notice is displayed directly above the Add to Cart button on the applicable product pages:

“A Prescription Is Required for all CPAP machines and Humidifiers. Please refer to our Prescription Policy if you have questions.”

Prescription requirements may also be identified through product descriptions, prescription indicators, checkout notices, policy links, order communications, and other website disclosures.

The absence of a prescription requirement notice from a particular location on the website does not eliminate a prescription requirement that otherwise applies to a product.

By placing an order for a prescription-required product, the customer acknowledges that they are responsible for reviewing and satisfying the applicable prescription requirements before the order can be completed.

Failure to read, review, understand, locate, or notice a posted prescription requirement does not eliminate the applicable requirement.

2. Customer Responsibility for Prescription Documentation

Customers purchasing prescription-required products are responsible for obtaining and submitting all documentation necessary to satisfy the applicable prescription requirements.

Documentation must be:

Valid and current.
Issued by an appropriately authorized healthcare provider.
Legible and complete.
Applicable to the product ordered.
Consistent with applicable manufacturer and regulatory requirements.

GoodSleep Healthcare Solutions may request clarification, additional documentation, corrected documentation, or replacement documentation when submitted materials are incomplete, unclear, expired, invalid, or otherwise insufficient for fulfillment.

Submission of a document does not guarantee that the document will be accepted.

An order will not be released for fulfillment or shipment when required documentation has not been received and approved.

3. Order Processing Begins When the Order Enters Our Processing Workflow

Order processing begins before shipment.

Once an order is submitted and payment processing has been initiated, GoodSleep Healthcare Solutions may begin processing activities associated with the transaction.

Processing activities may include, but are not limited to:

Payment processing and merchant services.
Fraud screening and transaction verification.
Administrative review.
Prescription review and verification.
Compliance review.
Inventory allocation or reservation.
Order entry and management.
Customer support.
Fulfillment preparation.
Packaging and labeling.
Shipping preparation.
Carrier coordination.
Other operational activities associated with fulfilling the order.

Accordingly, an order does not have to be shipped, delivered to a carrier, accepted by a carrier, or receive an initial carrier tracking scan in order to have entered the processing or fulfillment workflow.

4. Carrier Tracking Does Not Determine Order Processing Status

Carrier tracking information is not the sole determination of an order's processing or fulfillment status.

A package may have been processed, prepared, packaged, labeled, scheduled for pickup, or physically transferred to a carrier before the carrier's tracking system records an acceptance scan or displays movement.

The absence of an initial carrier scan, tracking update, or visible movement on a carrier's website does not establish that an order has not been processed or prepared for shipment.

If a cancellation request is received after an order has entered processing or fulfillment, the applicable cancellation terms may apply regardless of whether the carrier's tracking system has been updated.

If a package has already been prepared, scheduled for pickup, picked up, transferred to a carrier, or entered the shipping process, additional costs may also be incurred in attempting to intercept, hold, return, or recover the shipment.

5. Orders Submitted Without Required Prescription Documentation

If a customer places an order for a prescription-required product without providing the required prescription documentation, the order may be:

Placed on hold.
Delayed.
Subject to additional review.
Subject to a request for additional or corrected documentation.
Approved to proceed when permitted under company procedures.
Canceled.
Denied.
Otherwise suspended pending resolution of the documentation requirement.

GoodSleep Healthcare Solutions will not knowingly dispense or ship prescription-required equipment when doing so would violate applicable prescription requirements, manufacturer requirements, or company compliance procedures.

The customer's inability, unwillingness, or decision not to obtain or provide required prescription documentation does not require GoodSleep Healthcare Solutions to complete the transaction.

6. Cancellation, Refunds & Administrative Processing Fee

Customers are expected to review all prescription requirements, product requirements, processing information, and cancellation/refund terms before placing an order.

If a customer places an order for a prescription-required product and subsequently requests cancellation or a refund because the customer:

Did not submit the required prescription.
Did not obtain the required prescription.
Submitted documentation that could not be approved.
Decided not to obtain or provide the required documentation.
Changed their mind about the purchase.
Purchased the product elsewhere.
No longer wishes to proceed with the transaction.
Otherwise did not satisfy the applicable prescription or order requirements.

and the order has already entered the processing or fulfillment workflow, an approved refund will be subject to a 20% cancellation and administrative processing fee, where permitted by applicable law.

The fee is calculated from the total order amount.

The 20% fee is not dependent upon shipment.

The cancellation fee may apply even when:

The order has not yet been delivered.
The order has not yet received an initial carrier scan.
The carrier's tracking system has not yet updated.
The package has been prepared but tracking has not updated.
The package has been picked up but has not received an acceptance scan.
The company is attempting to intercept or recover the package.
The customer requires the product sooner than the anticipated processing or shipping timeframe.

The relevant consideration is whether the order had entered the applicable processing or fulfillment workflow when the cancellation request was received.

7. Purpose of the Cancellation & Administrative Processing Fee

The 20% cancellation and administrative processing fee is not intended as a penalty.

The fee is intended to partially recover costs and expenses that may be incurred after an order is placed, including but not limited to:

Payment processing fees.
Merchant service fees.
Fraud screening and transaction verification.
Administrative labor.
Prescription review and verification.
Compliance review.
Inventory allocation or reservation.
Order management.
Customer support.
Fulfillment preparation.
Packaging and labeling.
Shipping preparation.
Carrier coordination.
Shipment interception or recovery efforts.
Other operational expenses associated with processing and managing the order.

These costs may be incurred before a package is physically delivered to a carrier and before the carrier records its first tracking scan.

8. Cancellation Requests After Processing Has Begun

A customer may submit a cancellation request at any time; however, submitting a cancellation request does not automatically establish eligibility for a full refund.

When a cancellation request is received, GoodSleep Healthcare Solutions will evaluate the order based on its status at the time the cancellation request is received.

If the order has already entered processing or fulfillment and the circumstances described in this policy apply, the applicable 20% cancellation and administrative processing fee will be deducted from the eligible refund.

Where an order has already entered shipping activity, additional shipping, interception, return, recovery, or other applicable costs may also affect the amount eligible for refund where permitted by applicable policy and law.

9. Refund Processing

When a cancellation is approved and a refund is due, the applicable fee and any other permitted deductions will be applied before the refund is issued.

The remaining eligible balance will be refunded to the original payment method, unless another method is required or authorized by GoodSleep Healthcare Solutions.

Once a refund has been submitted, the time required for the funds to appear in the customer's account is determined by the customer's bank, card issuer, payment provider, or financial institution.

GoodSleep Healthcare Solutions does not control the posting time after a refund has been submitted.

10. Refund Exceptions

GoodSleep Healthcare Solutions may, at its discretion and where permitted by applicable law, approve an exception to the standard cancellation or refund terms.

Any refund, fee waiver, adjustment, or other exception provided outside the standard policy is considered transaction-specific and does not modify, replace, or waive the policy for future transactions.

An exception does not establish a continuing practice, precedent, or entitlement to the same exception on another order.

11. Order Review & Fulfillment Discretion

GoodSleep Healthcare Solutions reserves the right, to the extent permitted by applicable law, to review an order individually and determine whether the order should be processed, held, delayed, canceled, refunded, or otherwise handled based on:

Prescription documentation.
Compliance requirements.
Product requirements.
Inventory status.
Payment or fraud screening.
Fulfillment considerations.
Customer-provided information.
Applicable manufacturer requirements.
Applicable law and regulatory requirements.

12. Customer Acknowledgment

By placing an order through the GoodSleep Healthcare Solutions website, the customer acknowledges and agrees that:

Prescription requirements must be reviewed before purchasing prescription-required products.
Certain products cannot be fulfilled without required prescription documentation.
Payment authorization or order confirmation does not necessarily mean that the order has been approved for shipment.
An order may enter processing before shipment.
Processing may involve costs and activities that occur before shipment or carrier scanning.
Carrier tracking information does not solely determine whether an order has entered processing or fulfillment.
A missing carrier scan does not establish that an order has not been processed or prepared.
A cancellation request received after processing has begun may be subject to the applicable cancellation and administrative processing fee.
Where the applicable circumstances described in this policy are present, the standard cancellation and administrative processing fee is 20% of the order total.
Failure to review, understand, or notice posted prescription requirements does not eliminate the customer's responsibility to satisfy those requirements.
Failure to provide required prescription documentation may result in an order being delayed, held, canceled, denied, or otherwise affected.
Approved refunds are subject to the applicable terms and deductions described in this policy.
Any exception granted by GoodSleep Healthcare Solutions is transaction-specific and does not automatically apply to future orders.

The customer further acknowledges that website records, order records, payment records, fulfillment records, prescription documentation, customer communications, shipping records, carrier records, and other business records may be maintained by GoodSleep Healthcare Solutions in connection with the transaction.

13. Agreement to Applicable Policies

By placing an order, the customer acknowledges that they have been provided the opportunity to review the applicable website policies, product disclosures, prescription requirements, cancellation/refund terms, and other conditions governing the transaction.

These policies may include, as applicable:

Terms & Conditions.
Prescription Policy.
Cancellation & Refund Policy.
Shipping Policy.
Product-specific requirements.
Other policies and disclosures presented on the website.

The policies applicable to an order are those in effect and presented to the customer at the time the order is placed, subject to any rights or requirements that cannot legally be waived or modified.

Nothing in this policy is intended to waive, restrict, or eliminate any right or remedy that cannot legally be waived or restricted under applicable federal or state law.

Frequently Asked Prescription Questions

Who Can Write a Prescription for CPAP or BiPAP/BiLevel Equipment?

In most cases, your sleep physician or primary care physician (family doctor) can provide a prescription for CPAP or BiPAP therapy. Prescriptions may also be written by other licensed healthcare professionals authorized under applicable law, including:

Doctor of Osteopathic Medicine (D.O.)
Psychiatrist
Physician Assistant (P.A.)
Nurse Practitioner (N.P.)
Dentist

Products That Do Not Require a Prescription

The following items may generally be purchased without a prescription:

CPAP Mask Assembly Kits

Complete mask assembly kits that do not include prescription-required components.

CPAP Masks Without Headgear

These include all mask components except the headgear straps. Headgear may be purchased separately to complete the mask system.

CPAP Mask Replacement Parts

Mask Cushions
Headgear
Frame Components
Mask Accessories

CPAP Machine Replacement Parts

CPAP Tubing / Hoses
Filters
Water Chambers
Replacement Parts

Comfort & Convenience Items

Hose Covers
Moisturizers
Comfort Pads
Cleaning Accessories
Other CPAP Comfort Products

Important Notice

Federal law requires a valid prescription for the purchase of CPAP machines, APAP machines, BiPAP devices, and certain other prescription-regulated respiratory equipment.

Orders for prescription-required products will not be shipped until all required documentation has been received, reviewed, and approved by GoodSleep Healthcare Solutions.

Customers are responsible for reviewing product requirements before placing an order.