Important Reminder: Prescription or Supporting Documentation Required
Before any order is considered complete and before equipment can be released or shipped, a valid prescription and/or supporting medical documentation must be submitted to and approved by GoodSleep Healthcare Solutions.
The U.S. Food and Drug Administration classifies CPAP, BiPAP, Bi-Level devices, complete/assembled CPAP masks, and humidifiers as Class II Medical Devices. As required by federal regulations, a valid prescription must be on file prior to shipment of these products to any U.S. address.
Customers may place orders prior to submitting a valid prescription; however, all orders will remain on hold and will not ship until all required documentation has been received, reviewed, and approved by our Compliance Department.
However, GoodSleep Healthcare Solutions reserves the right, at its sole discretion, to process, review, or release an order prior to receipt of all required documentation as a courtesy or accommodation to the customer. Any such action is not guaranteed, does not waive the requirement for required documentation, and may be subject to additional compliance review or verification before shipment. GoodSleep Healthcare Solutions maintains full discretion regarding order processing, approval, and fulfillment timelines.
Whenever applicable, therapy devices (including CPAP machines) will be programmed according to the prescription settings provided by the prescribing physician prior to shipment.
Refund & Cancellation Policy
CPAP, BiPAP, PAP devices, masks, humidifiers, and related equipment are FDA-regulated medical devices and require a valid prescription prior to fulfillment and shipment.
By placing an order with GoodSleep Healthcare Solutions, the customer acknowledges that a valid prescription is required and must be provided before the order can be processed for shipment.
Prescription Requirement & Order Processing
Orders placed without a valid prescription will be placed on hold and cannot be fulfilled until required documentation is received. If valid prescription documentation is not provided in a timely manner, the order may be delayed or canceled in accordance with this policy.
Once an order is placed, administrative processing begins immediately. This includes order verification, compliance review, payment processing, and inventory allocation. These services are performed regardless of whether the prescription is ultimately provided.
Cancellations & Refunds
If a customer requests cancellation or refund due to failure to provide the required prescription or supporting documentation, a 20% processing and restocking fee will apply.
This fee reflects administrative costs associated with order processing, compliance handling, payment processing, and inventory reservation.
Refund Request Requirements
All refund or cancellation requests must be submitted in writing via email only.
📧 info@goodsleephealthcaresolutions.com
Please include:
- Full Name
- Order Number
- Phone Number
- Reason for Request
Requests submitted via text message, phone calls, social media, or third-party platforms may not be accepted or processed.
Policy Compliance
GoodSleep Healthcare Solutions reserves the right to deny refunds or cancellations that do not comply with this policy, prescription verification requirements, FDA regulations, or sanitation standards applicable to medical devices.
All policy terms are clearly disclosed prior to checkout and must be acknowledged before purchase.
Important Notes
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Orders requiring prescriptions are not considered finalized until all required documentation has been received and approved.
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Failure to provide required documentation within a reasonable timeframe may result in automatic order cancellation.
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Certain medical equipment may be non-returnable once opened, used, configured, or shipped due to health and sanitation regulations.
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Shipping timelines begin only after prescription verification and approval have been completed.
If you DO have your prescription
Email it to: info@goodsleephealthcaresolutions.com
Fax it to: 1-877-522-3434
If you DO NOT have your prescription
Common Prescription Questions
Q) Who can write my prescription for CPAP or Bi-PAP/BiLevel supplies?
A) Commonly, your sleep physician or primary care physician (family doctor) will provide your CPAP prescription however these prescriptions may also be written by the following:
- D.O. (Doctor of Osteopathy)
- Psychiatrist
- P.A. (Physicians Assistant)
- N.P. (Nurse Practitioners)
- Dentist
Items that DO NOT require a prescription.
CPAP Mask Assembly Kits
CPAP Masks without headgear: These include everything except the headgear straps (remember you can add the headgear to make a complete CPAP mask)
CPAP Mask Parts: Cushions, Headgear, Accessories
CPAP Machine Parts: CPAP Hose/Tubing, Filters, Water Chambers, Parts, etc.
Comfort Items: Tube covers, moisturizers, comfort pads, etc